Returns & Replacement Policy

Returns & replacement policy is only applicable if the received items are either damaged or wrongly delivered.

• Claims must be raised within 12 hours of the delivery date via call or message at +27 68 159 0914.
  Any claim raised after 12 hours of the delivery date will not be accepted.

• The claimed item must not be unsealed, opened, or used and should remain in its original packaging and condition.

• Replacement will only be issued against claims that are returned to our warehouse within 7 days of the delivery date.
  Once the return is received and analyzed by our Quality Assurance team, a replacement will be issued upon successful product condition evaluation.

• Items being returned are the customer’s responsibility until they reach our warehouse, so they must be properly packed to avoid any delivery damages.

• Replacement of the same product and shade will be prioritized. A different product or shade is not encouraged for replacement — please report your case in detail to our Customer Service team for any special consideration.

📩 For inquiries, please contact us at:
WhatsApp: +27 68 159 0914
Email: hello@urbanedgecosmetics.com

Thank you for visiting www.urbanedgecosmetics.com